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Mystery Shopping

find out what's working for you

Sometimes it’s the only way to really see what’s working.

Our experienced team objectively measure customer interactions against your KPIs and bespoke surveys.

It’s the kind of approach that really puts you a step ahead of the competition.

With the understanding that comes from live customer insights, your business gets access to the information that helps you achieve your objectives.

But it’s not just what we do, it’s the way we do it too.

Our tailor-made dashboards of mystery shopper results make identifying learnings, analysing insights and responding to results clear, straightforward and easy to access, during and straight after every mystery shopper visit.

So you can jump straight on it – Which is very good to know!

Mystery Shopping case studies

Category Alignment

Burtons Convenience Case Study

New Look Case Study

watch our relationships in action

Don’t just listen to us, hear what our customers have to say.

At Heinz we have worked with Tactical Solutions for the past 7 years and they have fully integrated within our business and clearly understand our needs. Tactical Solutions deliver exceptional results by utilising numerous levels of data, analysing to create meaningful data insight and being able to execute every day in the field to deliver insutry leading ROI. They work with us in true partnership and constantly strive to raise the bar higher and challenge our ways of thinkings and their ways of delivering in store to always do better.

Phil Jones
MD UK & Ireland Heinz